Each year, NHS England carries out an anonymous survey of a broad range of patients who have recently interacted with our Surgery. The aim is to gather valuable feedback about their experiences. The results are analysed and published publicly here: GP Patient Survey
We are pleased to report that in the last year, for the majority of indicators we have achieved well above both the Suffolk and Northeast Essex local and national benchmarks.
Some of the highlights were:
- The Healthcare professional was good at treating the patient with care and concern.-(Local average 87%)
- Helpfulness of reception and administrative team at the practice – 85% (Local average : 85%)
- Thinking about the reason for your last appointment, were your needs met? – 94% (Local average: 91%)
- Overall Patient Experience – A 9% improvement, from 71% to 80% rating their experience as good. (Local average: 78%)
There were no survey indicators showing a significant decline in quality compared to last year’s results. The practice will be looking at all results and seeing where improvements can be made.
Overall, we are proud of our progress, especially when viewed in the context of local and national data and the broader challenges facing the NHS.
Please rest assured that we are doing our very best. We wish for nothing more than happy, healthy patients, who feel they have been well informed and treated with dignity and respect.
Thanks for your ongoing support,
The Walton Medical Centre