Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOne
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- bring your paper slip to the surgery
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at the surgery or fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- phone our pharmacist after 10am on 01255 674 373
- fill out an ask a prescription question form
Telephone requests
We no longer accept telephone requests for repeat prescriptions as this can cause clogging of our telephone lines, preventing more urgent calls getting through. Moreover, taking verbal requests over the phone can lead to problems and disputes over medication. We therefore respectfully ask that prescription requests are submitted using the re-order slip.
Medication reviews
The doctor will wish to review your medication at least every year. Please therefore make an appointment for a medication review at least annually. If you have been advised by the surgery that your medication review is due please use our online medication review form.
Remember that we are closed over the weekend and bank holidays, so please ensure you have sufficient medication.
Prescribing Drugs of Addiction
The practice has specific GPs to prescribe such drugs and, where necessary, patients will be referred to a specialist centre for management of their addiction.
Prescription charges
Find out more about prescription charges (nhs.uk).
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.